FLORELLE REFUND & RETURN POLICY

30-Day Money-Back Guarantee

We want you to feel confident trying Florelle. That's why every order is backed by our 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, you have 30 days after receiving your order to request a return or refund.

To get started, simply email tryrosiebloom@gmail.com with your order number, and our support team will help you through the process.

Returns

To be eligible for a standard return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at tryrosiebloom@gmail.com.

Please note that returns should be sent to the following address only after receiving approval:

2022 N Nevada St
Chandler, AZ 85225
United States

If your return is accepted, we'll provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at tryrosiebloom@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, hazardous materials, and opened personal care products.

However, purchases covered by our 30-Day Money-Back Guarantee may still qualify for a refund even if the product has been opened or used.

Gift cards and complimentary promotional gifts are not eligible for separate refunds.

Please contact us if you have questions about your specific item.

Exchanges

The fastest way to receive a different item is to request a return for the original item. Once the return is accepted, you can place a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, subject to applicable legal exceptions.

The merchandise must meet any applicable return-condition requirements.

Refunds

We'll notify you once we've received and inspected your return, if a return is required, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at tryrosiebloom@gmail.com.

Questions?

For questions about returns, refunds, or our 30-Day Money-Back Guarantee, contact us at tryrosiebloom@gmail.com.